Return and Replacement Policy

Effective Date: 20/11/2024

At Parmar Timber Mart, we are committed to providing you with high-quality products. We understand that sometimes things may not go as planned, and we want to make the return and replacement process as smooth as possible. Please review our policy below for more information.

1. Return Policy

• Eligibility for Returns:
  You may return any unused and unopened product within 7 days from the date of delivery for a full refund. To be eligible for a return, the item must be in its original packaging.

• Non-Eligible Items:
  Customized products, cut-to-size materials, or items specifically marked as non-returnable cannot be returned.

• Return Process: To initiate a return, please follow these steps:

  1. Contact our customer support team at parmartimbermart@gmail.com or 7400110995 to request a return authorization.
  2. Pack the item securely in its original packaging.
  3. Ship the item to the address provided by our support team.

• Return Shipping Costs:
  Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.

2. Replacement Policy

• Defective or Damaged Items:
  If you receive a defective or damaged item, please contact us within 12 hours of receiving your order. We will guide you through the replacement process.

• Replacement Process:

  1. Reach out to our customer support team with your order number and a description of the issue.
  2. Provide any necessary photos of the defective or damaged item.
  3. If approved, we will ship a replacement product to you at no additional cost.

3. Refund Process

• Once we receive the returned item, we will inspect it and notify you of the status of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original payment method within 3-4 business days.

4. Exchanges

• Currently, we do not offer direct exchanges. If you require a different item, please return the original item and place a new order.

5. Contact Us

If you have any questions regarding our return and replacement policy, please do not hesitate to reach out to our customer support team at parmartimbermart@gmail.com or 7400110995